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Frequently Asked Questions
Do my guests need to download and install an app on their phone to use QuickShare Photos?
No way! That’s one of the many benefits of QuickShare Photos - no app download needed. All you need is text message! And because this makes it so easy for everyone to use, you’ll get a ton more pictures!
Can I use QuickShare with WhatApp?
Yes! Simply choose one of our WhatsApp gallery options, give your guests the gallery WhatsApp number (+15414184121) along with your gallery keyword, and you're ready to capture the event from every angle. All the same features you've come to love from QuickShare Photos, while using WhatsApp instead of regular text messaging for gathering photos.
How do I control what is displayed in my gallery?
If you don't want to keep a picture and never want to see it again, simply click the trashcan icon, and it will be permanently removed from your gallery.
this cannot be undone.
Maybe deleting is a bit harsh. If you have pictures that
you want to keep
, but don't want to show in your public gallery, simply click the
, and it will be removed from your public gallery. To unhide, click the
Sometimes, you just need to assume that a
less than appropriate
photo is going to make its way to your gallery. For those situations, setting your gallery to 'Require Approval' will make it so nothing shows up in your public gallery until it is specifically
approved by you
. To approve, simply click the
, and it will be added to your public gallery.
Why is QuickShare Photos better than hashtagging?
With a hashtag, anybody can view your pictures or add new ones, so there’s a definite lack of control and privacy. Plus, you aren't able to download pictures from Instagram. With QuickShare Photos, you can download your pictures anytime you want. Ultimately, you have complete control of your gallery with QuickShare Photos - the same cannot be said for Instagram!
How long will my QuickShare gallery accept text messages?
That depends on what type of gallery you have:
Free: 1 week
Starter: 2 weeks
Plus: 3 weeks
Premium: 3 months
Pro: 1 year
Once your gallery has expired, your gallery phone number will no longer accept text messages. You will still be able to access and view your event gallery, though. Further, for paid galleries, you can re-use the same phone number if you choose to create another gallery using that phone number before the expiration.
Need a longer event? Contact us!
What if my event isn't for another couple months - how can I test things out?
No problemo! You can create a free trial gallery any time - no credit card needed. Then, when you're ready for the real deal, simply upgrade to a paid gallery and choose your custom phone number.
In what countries does QuickShare work?
Currently, QuickShare Photos can generate phone numbers for the United States and Canada. However, our WhatsApp galleries can be used worldwide. All galleries can be viewed from anywhere there's an internet connection, though.
Does it cost me money to get all my pictures?
Nope! Your pictures are your pictures, so download them as many times as you wish.
Can guests send in captions to go along with their pictures?
Yes indeed! Messages that are texted in with a picture will show up on the picture as a caption. Voilà!
You can also search on captions to only see pictures with captions similar to your search criteria. Further, if you choose to download your gallery to your computer, every picture's file name includes its respective caption, which is a great way of organizing and grouping your pictures. On the other hand, you can also turn the caption feature off if you wish.
What is QuickShare Photos, and how does it work?
QuickShare Photos is a private picture gallery built instantly by text messages from you and your event guests. When you create a gallery, you choose your own custom phone number that you share with guests. All pictures and messages texted to your unique phone number show up instantly on your private gallery webpage. Easy peasy!
How do I share my gallery’s unique phone number with guests?
You have a number of options:
Place or hand out information cards around your venue with your gallery details.
Text or email guests directly with your gallery information.
Add guests to your QuickShare Photos and send out a group text message.
Can I delete pictures from my gallery if I decide I don't want them?
Sure thing! You can delete pictures from your gallery at any time.
How do I share my QuickShare Photos gallery with guests after my event?
Simply provide them with your gallery's webpage link provided in the setup.
How do I download my entire QuickShare Photos gallery?
Option 1 is to click the 'Download Link' button under the 'Actions' tab of your gallery, which will send you an email with a link to download your entire gallery (as a zip file). Option 2 is to click the 'Download' button under the 'Actions', which will kick off a direct download in you browser.
Is it possible to send text messages directly to gallery contributors?
It sure is! You can send off a text message to everyone who contributed to the gallery, directly from within QuickShare Photos. Just like sending text from your phone - type out your message, and click send!
What's the point of the direct upload to gallery feature?
This allows you to add pictures directly to your gallery from your computer and/or a digital camera. Very useful for when there is no way to send a picture by text message.
Why would I want to manually add contributors?
This allows you to add contributor/guest phone numbers to your gallery, bypassing the need for contributors to first send a text in order to join your gallery. Especially helpful if you're wanting to use the 'Direct message contributors' feature before any pictures have actually been sent to the gallery. You can also identify contributors by name. Or, contributors can update their own name by texting the gallery phone number with two hashes (##) followed by their name. Example: ##Wayne Campbell Party Animal
Can you explain what the Picture Approval process entails?
If you choose to 'Require Approval' for your gallery pictures, it will require that all pictures be manually approved before being added to the public facing gallery and slide show. To approve a picture, simply click/tap the green check button that shows up when hovering (desktop) or tapping (mobile) the picture. To un-approve a picture that has been previously approved, click/tap the orange 'X' button that shows up when hovering (desktop) or tapping (mobile) the picture.
Will galleries accept video text messages?
They sure will! QuickShare will accept any video format that the mobile service providers will allow. However, some providers (such as AT&T) convert texted video to the 3gp format, which is not supported for viewing in most browsers (other than Desktop Safari). Therefore, video is not fully supported for viewing in the gallery and/or slideshow. If you download the video file to your computer, it should play just fine, though.
How do I get my custom phone number?
After you choose the type of gallery you want, you will then be taken to a page where you can search for your own custom gallery phone number by area code. Just enter the area code for which you'd like to search for a custom phone number, and you will be presented with the available options.
Why would somebody want to use a keyword or phrase with their gallery?
There are a couple common reasons for having a keyword:
You are using the same phone number for another gallery that is running at the same time.
You want an additional layer of engagement with gallery contributors.
How do I make sure I get the highest quality pictures into my gallery?
Each contributor's picture quality depends greatly upon their phone's camera capability. Further, each contributor's mobile phone service provider determines the maximum allowed data size for a text message, which usually ranges from 1-2 MB (but can be less). The mobile service provider will then divide the number of pictures sent in one message by the maximum data amount allowed. Thus, to get the highest quality pictures sent to your gallery, request that only one picture be sent per message, and hope they have a good phone and service provider!
How do I see guests' names with their pictures instead of just their phone number?
There are two ways to update a guest's name:
By the guest themselves
By you, the gallery admin
If the guest is going to update their name, they simply text the gallery phone number with two hashes (##) followed by their name.
Example: ##Wayne Campbell Party Animal
If the gallery admin is going to update a guest's name, first click on the phone number you want to name, then the 'Edit' button, type the name, then click 'Save'.
Once a name is designated, every picture sent to your gallery will automatically have the guest's name included.
How do I rearrange the picture order of my gallery?
Sorting your gallery is super easy! Under your gallery's 'Actions' tab, click the "Rearrange Gallery" button. From there you can drag and drop your pictures to order them exactly as you'd like!
Pictures have been texted to my gallery, but they're not showing up on the public gallery page? What's wrong?
Most likely you have your gallery set to "Require Approval". Therefore, no pictures will show in your public facing gallery or slideshow until you approve them. To approve, from your gallery admin page, hover over the picture and then click the green approve check box. Once approved, they will then show up.
Some gallery pictures are showing as rotated 90 degrees. How do I adjust?
For any of the pictures that get texted into your gallery, the orientation of the picture is set by the sending phone service provider, and QuickShare Photos does not alter the original picture. However, with Premium galleries, a workaround is to download to your computer the picture you want to re-orient, rotate and save it, then upload back to your gallery. Be sure to remove the "old" picture so as not to have duplicates.
Is it possible for me to go into the gallery and add captions or "tags" to pictures that other people have submitted?
Yes indeed! You can add or edit picture captions by clicking the purple pencil icon button that shows when you hover a picture on your gallery admin page. You will then be able to search your gallery by the picture's caption.
What do I need in order to show off my gallery live on the big screen?
Here's what you need at your venue:
A projector or big screen TV
Wi-Fi connection (or mobile Hotspot) to connect to the Internet
HDMI cable (if connecting directly to the projector or TV)
Your gallery's URL
There are multiple layouts to choose from to show off your gallery: large grid, small grid, or slideshow.
Can I add somebody to be able to help with the editing, monitoring, & reviewing of my gallery?
Why, certainly! Those with a Pro gallery can add "collaborators" to their gallery, giving them the ability to edit your gallery just as you can. Under the 'Actions' section of your gallery admin page, simply click the "Add Collaborators" button. From there you can add collaborators by their QuickShare Photos email address, and they will be sent an email invitation. If they are not yet signed up, they will be prompted to sign up first.
Keep in mind, though, that any collaborators you include will have all the same features and tools that you have for your gallery, so choose wisely. You can also choose to remove collaborators if necessary.
If the limit is hit for the number of pictures in my gallery, how will I be informed so I can upgrade to the next plan, and will I lose any pictures?
If you hit your gallery's limit, you will simply get a notice on your gallery admin page, allowing you to upgrade immediately. Rest assured, though, that no pictures are lost along the way. We simply hold them for you until the upgrade occurs.
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